You may have heard of the concept of business process documentation, or the term BPI (Business Process Improvement). These both refer in some way to the concept of writing down what a business does so that the steps required to get things done are clear, organized and can be repeated. At the height of the BPI world are complex flowcharts, sophisticated formulas and standardization such as ISO certifications such as ISO-9001. But what about the small business that wants the benefits of process documenting without the big ticket cost or the massive time investment?